product faqs & contact
Your order will be shipping from New Zealand and you may be charged duty fees payable to your local customs office on arrival. We have no influence over these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from our carrier once your order is on its way.
Although we'll do our best to cancel your order for you, because they are automatically processed and sent off to you asap, we can't always catch them in time. If you decide to cancel your order and we haven't been able to catch it in time, all associated freight costs including any failed delivery fees (for a refused order) will be deducted from what is refunded to your account.
You will receive an order confirmation email once payment is complete. If you do not see an email come through your inbox, please check your spam folder or contact us using the contact us form.
We will arrange for your order to be sent from within the country of delivery where we can, in most cases by courier. If we are shipping your order internationally, contact us to request tracking details if you need them. If you are based in the USA, feel free to call your delivery company directly at 1-800-GO-FEDEX to track your order. Be sure to have your delivery address on hand for the FedEx team.
No, unfortunately we can only deliver to a physical address. Buggies are big!
Orders will be processed and sent for dispatch the day they are placed, or the following business day for orders placed over the weekend. For delivery time frames, please read our shipping information.
We are often available on live chat - try this first as it is the fastest way to talk to us! Alternatively, send us an enquiry via the 'contact us' . Please provide your order reference number (e.g MB123456 and as much any other details as possible to prevent further delays.
Please refer to our warranty policy here.
Your product will be covered for manufacturing faults for up to one year from date of purchase. An extendable warranty is available with registration of your brand new product or by additional purchase.
If you have any problems with your product, contact our customer care team through our Contact Us form or our live chat service.
To register your products, please sign up and/or Log in. In addition to product registration, you can also access:
- order history
- online support with your products
- important notices for updates/recalls
When you register your products, you instantly gain an extended warranty valid up to 2 years after date of purchase. You'll also have a digital record of all your Mountain Buggy purchases and receipts in one location.
No worries! You can return your order for a refund of the cost of the product, provided it is returned in saleable condition (at the discretion of our warehouse team) in its original packaging. To organise the return, please fill out a webshop return here. Please note, any associated freight costs will not be refunded.
Please refer to our Returns Policy here.