shipping policy

Unless otherwise stated, orders placed for delivery within Europe (excluding the UK and Ireland) will be sent from our warehouse based in the Netherlands, normally with DPD and their local delivery partners. Any associated duty fees payable to customs at the border (for countries outside of the EU, for example) will be your responsibility to cover.

Delivery time frames: All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Estimated delivery time frames are as follows:

• The Netherlands: 1-3 business days
• Zone 1: 2-5 business days
• Zone 2: 3-7 business days 
• Zone 3: 4-8 business days
• Denmark and Sweden: 2-5 business days
• Norway: orders for Norway are dispatched on a Thursday and will take 3-5 business days to arrive. 
• Rest of Europe: 5-10 business days
• Russia: 5-10 business days, subject to customs delays at the border. Please anticipate additional delays.                               

Freight & handling (Shipping) charges:

Zone 1: Austria, Belgium, Germany, Luxembourg and Switzerland 

Zone 2: Czech Republic, France, Italy, Lichtenstein, Monaco, Spain

Zone 3: Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia

Rest of Europe: Albania, Andorra, Belarus, Channel Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Macedonia, Malta, Moldova, Montenegro, Portugal, San Marino, Turkey, Ukraine, Vatican

Payment Methods
We currently accept iDeal, bank transfer, direct debit, MasterCard, Maestro, Visa, Mister Cash, Giropay and SOFORT banking in all European regions that pay in Euro and Great British Pound through MultiSafePay, our preferred online payment provider. We also accept payment through Paypal in all European regions, including Scandinavian countries that pay in crown.

Both MultiSafePay and Paypal offer ultra safe & secure payment options, you will be directed to their respective websites to enter your payment details at checkout.

* Please note that there are some regions outside of EU that charge customs duties.Mountain Buggy takes no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser.