shipping policy

Unless otherwise stated, orders placed for delivery within Europe will be sent from our warehouse based in the Netherlands, normally with DPD and their local delivery partners. Any associated duty fees payable to customs at the border (for countries outside of the EU, for example) will be your responsibility to cover.

Delivery time frames: All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Estimated delivery time frames are as follows:

• The Netherlands: 1-3 business days
• Zone 1: 2-5 business days
• Zone 2: 3-7 business days 
• Zone 3: 4-8 business days
• Denmark and Sweden: 2-5 business days
• Norway: orders for Norway are dispatched on a Thursday and will take 3-5 business days to arrive. 
• Rest of Europe: 5-10 business days
• Russia: 5-10 business days, subject to customs delays at the border. Please anticipate additional delays.                               

Freight & handling (Shipping) charges:

EU SHIPPING & HANDLING RATES
COUNTRY	< €100	€100 - 200	> €200
Zone 1	€ 10	€ 20	FREE
Zone 2	€ 15	€ 30	FREE
Zone 3	€ 20	€ 40	FREE
Zone 4	€ 25	€ 50	FREE

Zone 1: Netherlands, Austria, Belgium, Germany, Luxembourg and Switzerland

Zone 2: Czech Republic, France, Italy, Lichtenstein, Monaco, Spain (excluding Canary Islands), Ireland, Denmark

Zone 3: Norway, Finland, Sweden, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia

Zone 4: Albania, Andorra, Belarus, Channel Islands, Canary islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Macedonia, Malta, Moldova, Montenegro, Portugal, Russia, San Marino, Turkey, Ukraine, Vatican

Payment Methods
We currently accept VISA, MasterCard, Maestro, AMEX, Dankort, Giropay, iDEAL, PaySafeCard, PayPal and Mountain Buggy® gift cards.

All transactions are made in EUR / €

Your account will be charged at the time your order is placed. We can accept Visa gift cards as long as the funds available cover the cost of the entire order.

You can pay for an order using two separate payment methods, only if one of those methods is a Mountain Buggy® gift card.

All payment methods offer ultra safe & secure payment: you will be directed to their respective websites to enter your payment details at checkout.

Both MultiSafePay and Paypal offer ultra safe & secure payment options, you will be directed to their respective websites to enter your payment details at checkout.

* Please note that there are some regions outside of EU that charge customs duties. Mountain Buggy® takes no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser.